At Oziclo, your pleasure is our pinnacle priority. While we take superb care to supply terrific sweatshirts, we recognize that positive conditions may also require returns or refunds. This coverage outlines how the ones' requests are handled.

1. Return Window

Customers are eligible to request a go-back or refund within 14 days of the shipping date. Requests made after this era will regrettably now no longer be accepted.

2. How to Request a Return or Refund

To start a go-back or refund manner, please email us at [email protected] with the subsequent information:

• Full call and order number
• Reason for the go-back or refund request
• Photos of the object (if broken, defective, or incorrect)

Our customer service crew will reply within 24 hours (in the course of enterprise days) with subsequent steps.

3. Return and refund conditions for purchases

• Defective or Damaged Items: If you get hold of an object that is broken or has production defects, you can request a complete refund or replacement. Please contact us within 14 days of shipping with image evidence. A refund may be issued as soon as your declaration is approved.
• Incorrect or Wrong Product Sent: On the occasion you get hold of the incorrect product, color, or size, we’ll set up a go-back label and either ship the suitable object or refund your complete fee as soon as the lower-back product is acquired and inspected.
• Undelivered Orders: If your package deal has now no longer arrived in the predicted shipping window, please contact us at [email protected]. After we confirm the delivery problem with our carriers, we can either reship the object or issue a complete refund.
• Order Cancellations: Orders canceled within 2 hours of being positioned are eligible for a complete refund, provided they haven’t entered the achievement stage. Orders canceled after achievement has all started are an issue to our go-back manner upon receipt of the object.

4. Refund Timeline

Once your go-back is acquired and inspected, or as soon as your refund request is approved (depending on the case), money back may be processed within 3–5 business days. The refunded quantity may be lower back on your authentic fee method. Please observe that financial institution processing instances may also vary.

5. Non-Eligible Returns

We do now no longer receive returns for merchandise that:

• Have been worn, washed, or altered
• Are you outdoors in the 14-day window?
• Lack authentic tags and packaging (if applicable)

If you've got any issues concerning returns or refunds, please don’t hesitate to contact us at [email protected]. We’re right here to make your buying revel in easy and worry-free.